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Request Billing Adjustment
To make your request for a billing adjustment please provide the following information.
Due to Service Failure

 You may be eligible for a refund or adjustment of your transportation charges if we deliver your shipment after our published delivery commitment (see note below).   To submit a new request for a billing adjustment due to service failure, or to check the status of an existing request click button.


 
Due to Non-Service Failure

 You may be eligible for a refund or adjustment for reasons other than Service Failure, such as pricing errors, overcharges, incorrect service, rebills, etc.




Please Note
  • You may use this online application to request a refund or adjustment of your transportation charges if you are a U.S. customer requesting a refund for eligible FedEx Freight shipments sent within the 48 continental United States.
  • Please see the Terms and Conditions for governing tariff item 760 for complete details on the conditions and limitations of the money-back guarantee available for FedEx Freight shipments.
  • Contact FedEx Freight Customer Service at 1.866.393.4585 if you require assistance with your billing adjustment request.

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