To request a billing adjustment please provide the following
information.
Due to Service Failure (Applies to FedEx Freight Only)
| You may be eligible for a refund or adjustment of your transportation charges if we deliver your shipment after our published delivery commitment (see note below). To submit a new request, or to check on the status of an existing request, click Submit a new request/Check status of existing request. |
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Please Note
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Due to Non-Service Failure
| You may be eligible for a refund or adjustment for reasons other than service failure, such as pricing errors, overcharges, incorrect service and rebills. |
Please Note
- You may use this online application to request a refund or adjustment of your transportation charges if you are a U.S. customer requesting a refund for eligible shipments sent within the 48 contiguous U.S. states.
- Contact customer service at 1.866.393.4585 if you require assistance with your billing adjustment request.