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To make a request or check the status of an existing request please provide the following information.
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Adjustment Type
 
I need to: Request money-back due to a service failure  
Check status of an existing service failure  
Change the billing address  
Request a billing adjustment  
Change the freight bill terms  
Submit a document request  
Make a document inquiry  
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COMING SOON: A brand new FedEx Freight online billing solution! FedEx will be replacing this page to provide you an upgraded online billing experience on fedex.com, including the ability to pay your invoices online. Thank you for choosing FedEx.
Please Note
  • You may use this online application to request a refund or adjustment of your transportation charges if you are a U.S. customer requesting a refund for eligible FedEx Freight® shipments sent within the 48 contiguous U.S. states.
  • Please refer to the FXF 100 Series Rules Tariff for complete details on the conditions and limitations of the money-back guarantee options for FedEx Freight shipments.
  • Contact customer service at 1.866.393.4585 if you require assistance with your billing adjustment request.