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To make a request or check the status of an existing request please provide the following information.
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Adjustment Type
I need to: Request money-back due to a service failure  
Check status of an existing service failure  
Change the billing address  
Request a billing adjustment  
Change the freight bill terms  
Submit a document request  
Make a document inquiry  
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Please Note
  • You may use this online application to request a refund or adjustment of your transportation charges if you are a U.S. customer requesting a refund for eligible FedEx Freight® shipments sent within the 48 contiguous U.S. states.
  • Please refer to the FXF 100 Series Rules Tariff for complete details on the conditions and limitations of the money-back guarantee options for FedEx Freight shipments.
  • Contact customer service at 1.866.393.4585 if you require assistance with your billing adjustment request.